Wholesale Return and Refund Policy
Wholesale Return and Refund Policy,
We enforce rigorous quality control standards across our entire network. Consequently, all bulk pet products, premium dog food supplies, and feline accessories leave our facilities in flawless condition. However, transit accidents or manufacturing oversights can still occur within commercial supply chains.
This formal policy outlines your rights and operational obligations for securing credit notes or inventory replacements. By placing a wholesale order on our website (https://whosaleglobalpetsupply.com/), your enterprise explicitly agrees to these terms.
1. Discrepancies and Transit Damage Claims – Wholesale Return and Refund Policy
High-volume freight requires immediate administrative verification upon arrival. Therefore, you must inspect all items to secure quick claim processing with commercial transport providers.
Inspecting Freight Shipments and Pallet Deliveries
When your inventory arrives via freight or regional parcel delivery, your warehouse team must complete a physical inspection. Specifically, your receiving manager must count the cases and check the pallet wrap stability. You must document any structural tears or crushing forces on the carrier’s Bill of Lading (BOL).
If a pallet exhibits severe physical damage, note it clearly on the delivery receipt before the driver departs. Signing a delivery receipt without noting damage releases the transport provider from financial liability. As a result, we cannot issue an immediate account credit for the loss.
Deadlines for Reporting System Errors and Shortages – Wholesale Return and Refund Policy
To protect our baseline commercial margins, we enforce a strict 48-hour reporting window. This window begins at the official carrier delivery timestamp. Within this time, you must report all shipping shortages, incorrect items, or concealed product defects.
If your package contains an incorrect quantity, your corporate representative must file a formal claim through your account dashboard. We automatically reject claims submitted after this 48-hour operational window. This policy ensures our inventory tracking teams can audit active warehouse logs before the database clears.
Submitting Digital Photographic Verification
Every request for an inventory replacement or a financial refund requires clear photographic evidence. Your digital claim file must include several specific visual components:
- Wide-angle shots showing the pallet layout exactly as it arrived.
- Detailed close-up images of the broken or compromised products.
- Clear pictures of the factory tracking codes and barcode labels on the packaging.
Our insurance adjusters and customs agents use these images to verify product damage. Once verified, we will quickly determine whether to issue a full refund or send a replacement shipment.
2. Product Return Rules and Commercial Restocking Costs
To keep our bulk prices low and competitive across North America, we do not accept change-of-mind returns. Similarly, we do not buy back unsold inventory from your retail shelves.
Criteria for Authorized Wholesale Returns
We only accept returns if you receive prior written clearance from our support team. This clearance comes as an official Return Merchandise Authorization (RMA) number. To qualify for a return, all items must meet the following strict conditions:
- The items must be completely unused and unaltered.
- The items must be free of retail pricing labels or barcode stickers.
- The products must remain sealed inside their original master cases and manufacturer packaging.
Because of strict safety standards enforced by the FDA and the CFIA, we cannot accept returns on opened pet food or unsealed treats. We also exclude raw consumables and animal health supplements. Our loading docks will refuse any unauthorized packages sent without an active RMA number.
Restocking Fees for Authorized Returns
Sometimes, we authorize a return for reasons unrelated to a manufacturing defect or a fulfillment error. For example, your purchasing department might place an accidental duplicate order. In these cases, the shipment faces a standard 20% commercial restocking fee.
This deduction covers the operational costs of manual labor, inventory safety checks, and re-shelving within our hubs. We subtract this restocking fee directly from your final refund or store credit note. This system keeps our operational costs balanced so we can continue offering low order minimums.
+-------------------------------------------------------------------------+
| RETURN PROCESSING & FEE BREAKDOWN |
+-------------------------------------------------------------------------+
| [ Warehouse Error / Defective SKU ] -> 100% Refund + Return Freight Paid|
| |
| [ Client Ordering Error / Change ] -> 20% Restocking Fee Deducted |
| Client Pays Return Shipping |
| |
| [ Opened Consumables / Food / Meds ] -> Absolute Exclusion |
| No Refund / Safety Protocol |
+-------------------------------------------------------------------------+
Exclusions for Seasonal Inventory and Final Sale Items
Specialized seasonal inventories are treated as high-velocity merchandise. These items include holiday pet apparel, summer cooling mats, and winter dog boots. Because of their time-sensitive nature, these items are entirely excluded from our return system.
Additionally, we do not accept returns on clearance items or short-dated nutritional inventory. Any items marked as “Final Sale” at checkout cannot be returned, exchanged, or credited under any circumstances. Please review these product details carefully before allocating your capital.
3. Shipping Rules and Cross-Border Freight Responsibility
Managing logistical costs correctly is essential for maintaining predictable wholesale margins across international lines.
Shipping Costs for Defective or Incorrect Items
If we ship the wrong items or a manufacturer defect passes our checks, we cover all return shipping costs. Our logistics desk will issue an official pre-paid bill of lading or a parcel return label.
Next, we coordinate with our freight partners to pick up the pallet directly from your loading dock. We also cover the transportation costs to ship out your replacement inventory. Consequently, your business faces no unexpected financial penalties for our fulfillment errors.
Shipping Responsibilities for Discretionary Returns
For all discretionary, customer-initiated returns, your business assumes 100% financial responsibility for the transport costs. You must coordinate the return transport using a reliable commercial freight line or a tracked parcel carrier.
Furthermore, you must select a carrier that provides complete tracking details and full cargo insurance. Wholesale Global Pet Supply is not liable for return shipments that are lost or damaged during transit. If a return shipment arrives with freight charges due, we will deduct those expenses from your pending refund.
Managing Cross-Border Customs and Duty Documentation
For returns moving between the United States and Canada, your logistics team must prepare accurate international shipping manifests. You must clearly mark all customs paperwork, commercial invoices, and bills of lading with a specific phrase: “Goods Returned to Vendor – Commercial B2B Return Under RMA Tracking.”
This explicit labeling ensures that our customs brokers can process the shipment properly without triggering double import duties. Any customs penalties caused by incorrect paperwork will be billed directly to your wholesale account profile.
4. Refund Processing Windows and Account Credits
Once a return arrives at our facility, it undergoes a structured inspection timeline before we adjust your financial balance.
Warehouse Receiving and Quality Assurance Audits
When an authorized return delivery reaches our receiving dock, it enters a mandatory quality assurance review window. This process routinely takes 5 to 7 business days. Our warehouse specialists inspect each case to confirm that the package counts match the RMA file.
We also verify that all security seals are intact and check that the items are resalable. If we find products are damaged or opened, we disqualify them from the refund pool. Then, we will send you a detailed digital inspection report outlining the issues.
Processing Timelines for Bank and Gateway Reversals
Once your return passes our quality assurance audit, we will issue a formal approval notice via email. We routinely apply approved refunds as an immediate credit note to your wholesale account profile. This setup allows you to use those funds right away on your next inventory replenishment cycle.
If your corporate treasury department requests a direct financial reversal, we will send the credit back to your original payment method. These banking reversals typically take 7 to 10 business days to clear. The exact timeline depends entirely on the processing speed of your financial institution.
5. Frequently Asked Questions
What should I do if my bulk pet supply shipment arrives with missing items?
You must report any missing items to our support team within 48 hours of delivery. First, log into your wholesale user dashboard and open your order history. Next, select the specific invoice and click “File Shortage Claim.” Our warehouse teams will cross-reference your claim against our digital packing logs and weight verification scans to verify the discrepancy.
Can I cancel a bulk freight order after payment has been processed?
You must submit order cancellation requests in writing to our logistics desk before 12:00 PM EST on your scheduled dispatch date. If our team has already palletized, wrapped, and loaded your order onto an LTL truck, it cannot be canceled. At that stage, you must follow our standard return process and pay the restocking fee.
How do you handle returns for electrical grooming tools?
Electrical grooming equipment is protected by comprehensive manufacturer warranties. These items include commercial pet clippers, high-velocity dryers, and digital feeding stations. If an electrical tool shows a defect within 30 days of purchase, submit your RMA request along with the item’s serial number. We will send you a direct replacement unit quickly.